Return & Refund Policy
Last Updated: June 2026
At Beakora, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.
Return Eligibility
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging whenever possible.
- Return requests must be submitted within 30 days of delivery.
Items showing signs of excessive use, damage, or modification may not qualify for a refund.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return once opened or used.
Customized or special-order items may also be non-refundable unless they arrive damaged or defective.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Our team will review the situation and work toward a suitable resolution.
Refund Process
Once your return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method used during checkout.
Please note that processing times may vary depending on your financial institution.
Return Shipping
Customers may be responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
Order Cancellations
Orders may be cancelled before shipment.
If your order has already been processed or shipped, cancellation may no longer be possible.
Contact Us
If you have questions regarding returns or refunds, please contact:
beakora.shop@gmail.com
Our goal is always to provide a positive experience for both bird owners and their feathered companions.